Privacy policy.
Last updated: September 2026
At Felicity’s House, we respect your privacy and want you to feel confident about how your personal information is used.
This Privacy Policy explains what information we may collect when you use our website, make a booking, contact us or interact with Felicity’s House, and how we look after that information.
Who We Are
Felicity’s House is a coffee house, children’s Playloft and event space based in Abergele, North Wales.
For any questions about this Privacy Policy or your personal information, you can contact us at:
Felicity’s House
Hello@felicityshouse.com
Information We May Collect
Depending on how you use our website or services, we may collect information such as:
Your name
Email address
Telephone number
Information provided when making a booking or enquiry
Details relating to an event, party or private hire booking
Payment and transaction information
Any information you choose to provide when contacting us
Basic technical information about how you use our website, such as device, browser and website usage information
We only collect information that is relevant to providing our services, managing bookings, responding to enquiries and running Felicity’s House.
Bookings & Payments
Some of our sessions, events and activities may be booked through third-party booking or payment providers.
When you use these services, your information may also be processed according to that provider’s own privacy policy.
We do not receive or store your full payment card details when payments are processed securely by a third-party payment provider.
How We Use Your Information
We may use your personal information to:
Process and manage bookings
Contact you about a booking, event or enquiry
Provide information you have requested
Manage private hire and party enquiries
Process payments and maintain appropriate business records
Improve our website and services
Meet our legal, accounting and regulatory obligations
Send marketing communications where you have chosen to receive them
We will not sell your personal information to other companies.
Marketing
If you choose to join a mailing list or otherwise agree to receive marketing from us, we may occasionally contact you about Felicity’s House news, events, offers and other updates.
You can unsubscribe from marketing communications at any time.
Cookies
Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site.
Some cookies are essential for the website to work. Other cookies, such as analytics or marketing cookies, may require your consent.
Where required, you will be given the option to manage your cookie preferences when visiting our website.
Sharing Your Information
We may need to share limited personal information with trusted companies that help us operate our business, such as website, booking, payment, accounting or email service providers.
We may also disclose information where required by law.
We only share information where there is a legitimate reason to do so and expect service providers handling personal information on our behalf to protect it appropriately.
How Long We Keep Your Information
We keep personal information only for as long as it is reasonably necessary for the purpose it was collected, including where we need to retain records for legal, tax or accounting purposes.
Keeping Your Information Safe
We take reasonable steps to protect the personal information we hold against loss, misuse, unauthorised access or disclosure.
However, no online system can be guaranteed to be completely secure.
Your Rights
Under UK data protection law, you may have rights relating to your personal information, including the right to:
Ask for a copy of the information we hold about you
Ask us to correct inaccurate information
Ask us to delete certain information
Ask us to restrict how certain information is used
Object to certain uses of your information
Withdraw consent where we rely on your consent
Not every right applies in every situation.
If you would like to exercise any of these rights, please contact us using the details above.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your personal information has been handled.
Children’s Information
As Felicity’s House provides activities and services for families and young children, booking information may sometimes include information relating to a child, such as their name, age or information needed to safely provide an activity.
Where appropriate, this information should be provided by a parent, guardian or responsible adult.
We only ask for information about children where it is reasonably necessary for the relevant booking, event or service.
Changes to This Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services or legal requirements.
The latest version will always be available on our website.
Felicity’s House
Coffee. Play. Community. A little house with a lot going on.